Privacy Policy

AfriAvian Environmental (Pty) Ltd respects your privacy and processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African law. This policy explains what we collect, why we use it, who may receive it and the choices available to you.

Who is responsible for your information?

AfriAvian Environmental (Pty) Ltd is the responsible party for personal information processed through this website and in connection with enquiries submitted to us. Our head office is at Unit 28 San Henrique, 2 Rosewood Road, Broadacres, Johannesburg 2021. Privacy enquiries may be sent to enquiries@afriavian.com.

Information we collect

We may collect your name, email address, the content of your enquiry, technical request information such as your IP address and browser user agent, and information you voluntarily provide when discussing a project or service with us. Our hosting and security systems also create limited server logs needed to operate and protect the website.

How and why we use it

We use personal information to respond to enquiries, assess and discuss potential work, deliver requested services, maintain business records, secure and troubleshoot the website, comply with legal obligations and establish or defend legal rights. We process only information that is adequate, relevant and reasonably necessary for these purposes.

Cookies and analytics

The website uses essential session and security cookies required for forms, cross-site request forgery protection and reliable operation. These cannot be disabled through the website. With your consent, we may also load privacy-focused website analytics to understand aggregate page usage and improve the site. Analytics remains disabled until you select “Allow analytics”. Your choice is stored in your browser’s local storage and can be changed by clearing this site’s browser data.

Sharing and operators

We do not sell personal information. We may share limited information with trusted operators that provide hosting, email delivery, website analytics, security, professional advice or other services needed to operate our business. These providers may process information only for the relevant service and must apply appropriate safeguards. We may also disclose information when required by law or a lawful authority.

Retention and security

We retain personal information only for as long as reasonably required for the purpose for which it was collected, applicable contractual needs, dispute resolution and legal or regulatory obligations. We use reasonable technical and organisational safeguards to protect information against loss, unauthorised access, interference, misuse or disclosure. No internet transmission or storage system can be guaranteed completely secure.

Your rights

Subject to POPIA, you may ask whether we hold personal information about you, request access to or correction of that information, request deletion where retention is no longer justified, object to certain processing, or withdraw consent where consent is the basis for processing. We may need to verify your identity before acting on a request.

Complaints

Please contact us first at enquiries@afriavian.com so we can address your concern. You may also lodge a complaint with the Information Regulator South Africa through inforegulator.org.za.

Updates to this policy

We may update this policy when our practices, services or legal obligations change. The effective date displayed above identifies the current version.